kartubet Casino & Sportsbook Data Care
This page describes what we collect when you use kartubet and how we keep that data protected. We collect personal information to verify your identity, process your payments, and comply with applicable law. We do not sell your data to third parties, and we use industry-standard encryption to secure it.
Our data handling practices apply across all kartubet services—football markets covering Liga 1 and Piala AFF, live-dealer tables, slot games, and esports betting. Whether you access kartubet from Jakarta, Surabaya, Bandung, or Medan, the same privacy standards apply to your account.
We encourage you to read this policy carefully. If you have questions about how we handle your data, contact our support team.
What Data We Collect on kartubet
We collect personal information when you create a kartubet account. This includes your name, date of birth, email address, phone number, and residential address. We also collect identity documents (passport, national ID, or driver's license) and proof of address (utility bill, bank statement, or government-issued document) during account verification.
When you deposit or withdraw funds on kartubet, we collect payment information including your bank account details, e-wallet identifiers (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), and transaction history. We also log your activity on our platform—every bet, every game session, every withdrawal request—so you can review your account history at any time.
We collect technical information about your device and connection, including your IP address, browser type, and operating system. This helps us detect fraud, prevent unauthorized access, and maintain platform security.
Key takeaways
- We collect identity documents and proof of address for KYC verification
- We collect payment information to process deposits and withdrawals
- We log all account activity for transparency and fraud prevention
- We collect technical information to maintain security
- We do not sell your data to third parties
How We Use Your Data
We use your personal information for account verification, fraud prevention, and compliance with applicable law. Our Know Your Customer (KYC) process requires identity and address verification to ensure you are who you claim to be and that you are legally permitted to use kartubet.
We use your payment information to process deposits and withdrawals. When you request a withdrawal, we verify that your account is in good standing and that the funds are available. We also use your data to detect suspicious activity, prevent money laundering, and comply with financial regulations.
We use your activity logs to settle bets, calculate payouts, and maintain your account history. This ensures transparency—you can review every transaction on kartubet at any time.
We may contact you via email or phone to confirm your identity, notify you of account changes, or provide customer support. We do not use your data for marketing purposes without your explicit consent.
Third-Party Processors and Data Sharing
We work with third-party payment processors to handle deposits and withdrawals on kartubet. These processors include banks (mobile banking, local payment, online payment, e-wallet) and e-wallet providers (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment). We share only the payment information necessary to complete your transaction—we do not share your full identity documents or account history with these providers.
We may share your data with law enforcement or regulatory authorities if required by applicable law. We do not share your data with third parties for any other purpose.
Our servers may sit outside your jurisdiction. This means your data may be stored or processed in countries other than where you are located. We maintain the same security standards regardless of server location.
We at kartubet keep your data protected using industry-standard encryption and access controls, with clear limits on how we use and share it.
Your Rights and Data Access
You have the right to access your personal data on kartubet. You can view your account information, activity history, and payment records by logging into your account. If you wish to request a copy of all data we hold about you, contact our support team.
You have the right to request corrections to your personal information if it is inaccurate. You can update your email, phone number, and address through your account settings. If you need to update your identity documents, contact our support team.
You have the right to request deletion of your account and associated data, subject to applicable law and our retention obligations. If you wish to delete your kartubet account, contact our support team. We will explain any data we are required to retain for legal or compliance reasons.
Cookies and Tracking
We use cookies on kartubet to maintain your login session, remember your preferences, and track your activity for fraud prevention. Cookies are small files stored on your device that help us recognize you when you return to our platform.
You can disable cookies in your browser settings, but this may affect your ability to use kartubet. We do not use cookies for marketing or third-party tracking.
Data Retention
We retain your personal information for as long as your kartubet account is active. After you close your account, we retain your data for a period required by applicable law—typically several years—to comply with financial regulations and respond to legal inquiries.
We retain your activity logs and transaction history for the same period. This ensures we can respond to disputes, verify settlements, and comply with regulatory requirements.
Security and Data Protection
We use industry-standard encryption (SSL/TLS) to protect your data in transit. Your personal information is stored on secure servers with restricted access. We conduct regular security audits and maintain backup systems to prevent data loss.
We require strong passwords for kartubet accounts and recommend that you enable two-factor authentication if available. If you suspect unauthorized access to your account, contact our support team immediately.
While we maintain strong security practices, no system is completely secure. We cannot guarantee absolute protection against all threats. If a security breach occurs, we will notify affected users as required by applicable law.
Contact Us About Your Data
If you have questions about how we handle your data on kartubet, or if you wish to exercise your rights regarding your personal information, contact our support team. We offer multilingual help via email, live chat, or phone during standard business hours.
We aim to respond to data access requests and privacy inquiries within standard timeframes. Response times depend on the complexity of your request and the contact method you use.
If you believe we have violated your privacy rights or handled your data improperly, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Policy Updates and Changes
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on kartubet. Your continued use of our platform after such changes constitutes your acceptance of the updated policy.
We encourage you to review this policy periodically to stay informed about how we protect your data.
Jurisdiction and Applicable Law
This privacy policy is governed by the laws of the jurisdiction in which kartubet operates. Our data handling practices comply with applicable data protection laws in each jurisdiction where we offer our services.
If you have a dispute regarding our privacy practices, you may pursue remedies available under applicable law in your jurisdiction. We encourage you to contact us first to resolve any concerns.
Service availability
We at kartubet offer our services only in jurisdictions where local law permits online gaming and entertainment services. We do not offer our services in jurisdictions where online wagering is prohibited. Access to kartubet is subject to your local legal framework, and we encourage all users to verify compliance before engaging on our platform. Our terms of service outline the jurisdictions in which we operate, and we reserve the right to restrict access if a user's location falls outside our permitted service area. If you are unsure whether kartubet is available in your region, please contact our legal team through the Help section. We maintain a transparent approach to service availability and do not misrepresent our geographic reach. We also do not offer our services to users accessing from jurisdictions where we have determined that online gaming is prohibited by law. Our IP detection and account verification systems work together to ensure compliance with regional restrictions.
Account eligibility
To open and maintain a kartubet account, you must meet the eligibility requirements set by applicable law in your jurisdiction. We do not specify a fixed age threshold in our marketing; instead, we require that all account holders comply with the legal age of majority in their region. During account creation, you will be asked to confirm that you meet your jurisdiction's eligibility criteria. Our verification process includes identity and address checks to ensure that account holders are who they claim to be and that they are legally permitted to use our platform. If you do not meet your jurisdiction's eligibility requirements, you are not permitted to open or use a kartubet account. We take this responsibility seriously and conduct ongoing compliance reviews to ensure that our user base adheres to local law. Account holders who misrepresent their eligibility may have their accounts suspended or terminated, and any pending withdrawals may be held pending investigation.
Local-law responsibility
Users are solely responsible for verifying that their access to and use of kartubet comply with the laws of their own jurisdiction. We provide a platform and services, but we do not provide legal advice. Before you create an account or use kartubet, you must independently confirm that online gaming is legal where you are located. Laws governing online wagering vary widely across regions, and what is permitted in one jurisdiction may be prohibited in another. If you are uncertain about the legal status of online gaming in your area, we recommend consulting a local legal professional. By using kartubet, you acknowledge that you have made this verification yourself and that you accept full responsibility for your compliance with local law. We reserve the right to suspend or terminate accounts if we determine that a user is accessing our platform from a jurisdiction where our services are not permitted. We also reserve the right to hold pending withdrawals if we identify compliance concerns.
Data and privacy scope
When you create a kartubet account, we collect personal information including your name, date of birth, address, phone number, and email. We also collect payment information (bank account details, e-wallet identifiers) to process deposits and withdrawals. This data is used for account verification (KYC), fraud prevention, and compliance with applicable regulations. Our full data collection and usage practices are outlined in our Privacy Policy, which is available on the kartubet website. We do not sell your personal data to third parties. Your information is stored securely using industry-standard encryption and access controls. If you have questions about what data we collect, how we use it, or how long we retain it, please visit our Privacy Policy page or contact our support team. We are committed to protecting your privacy and handling your data responsibly.
Contact for legal inquiries
If you have legal or compliance questions about kartubet, our services, or your account, you can reach our legal team through the Help section on our website. We maintain multiple contact channels including email and live chat. Response times vary depending on the complexity of your inquiry, but we aim to acknowledge all legal and compliance questions within standard business hours. For urgent matters, please use the live chat option, which may connect you to an English-speaking representative. Our legal team can address questions about jurisdiction-specific restrictions, account eligibility, data handling, and our terms of service. We also welcome inquiries from regulatory bodies and law enforcement. All legal communications are treated confidentially and logged for compliance purposes. If you believe there is an issue with your account or our service that requires legal review, please provide as much detail as possible so we can investigate thoroughly.